Security

We design Photogram with layered safeguards to protect the confidentiality, integrity, and availability of customer accounts and media.

• We use modern infrastructure controls, access restrictions, and operational monitoring to reduce the risk of unauthorized access.
• Administrative access is limited to authorized personnel who need it to maintain, support, or improve the service.
• Backups, logging, and service monitoring help us detect issues early and recover more quickly when problems occur.

Security is strongest when platform controls and user practices work together, especially for client delivery and shared gallery access.

• Use strong unique passwords, enable extra verification steps when available, and review collaborator access regularly.
• Limit gallery access with protected links, event permissions, or PIN-based workflows when content needs tighter control.
• Revoke access promptly for inactive collaborators, expired projects, or links that no longer need to remain public.

When a security concern is detected, we investigate quickly, contain the issue, and take corrective action based on the severity and impact.

• Our response process includes triage, containment, remediation, validation, and post-incident review.
• If a security event materially affects customer data, we will communicate next steps and guidance through the appropriate channels.
• We continue refining our controls through reviews, operational learnings, and ongoing platform improvements.

If you believe you have found a vulnerability or suspicious behavior in Photogram, please contact our team as soon as possible so we can investigate.

• Share a clear description of the issue, the affected workflow, and reproduction details if available.
• Avoid accessing data that does not belong to you and do not disrupt platform availability while validating a concern.
• For assistance, reach out through our contact page and include as much context as you can safely provide.